About us

Society where there is understanding

Travel By Arrangement has been active in the South African market for almost 20 years, specializing in the following: Corporate Travel, Leisure Travel, Events & Incentive Travel, Travel Technology & Travel Training.

Our travel organisation forms an integral and vital role in the travel environment. We are renowned for our high standard of customer service and quality management. We are based in Randparkridge, combining our group of companies in one environment focusing on our clients.

Our travel advisors are experts in travel management with first-hand knowledge of the many destinations that we sell. They specialize in handling any travel request on a personalized level taking the customer experience end-to-end. Our comprehensive training and educational programs ensure that they are able to offer you a real customer experience.

B-BBEE

Travel by Arrangement is a level 2 B-BBEE Contributor. Claim 125% of your travel spend towards your BEE procurement spend, thanks to our level 2 rating.

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We are true to ourselves, and commit to always perform at our best.

We believe that we are outstanding. Not because we say it, but because we work hard at it. We are dedicated, committed and focused. We believe that every person will reach their personal best and overcome any challenge through a shared culture and ethos.

Our Value Propositions

Our Vision

Our vision is to be the market leaders in the travel industry offering innovative and cost effective travel management services to our Corporate Clients.

Our Values

•Service Excellence •Reliability and Respect •Value •Integrity •Commitment •Loyalty

Our Mission

Placing the Customer at the CORE of our business by providing value for money, through quality service from point of sale to beyond expectation and creating meaningful and rewarding relationships for future growth and sustainability. Using our values of passion, innovation, loyalty and integrity to achieve at all times.

High Standard of Travel Service

We are committed to providing you with consistent, reliable and timely service you demand.

Our six-point standard guarantee is your assurance of excellence:

Priority treatment at our office or any of our partner locations throughout the world.
Reconfirming or changing your arrangements can be easily accomplished wherever you travel.
Passport, visa, sightseeing or business service assistance, you can rely on our vast resources to suit your needs.
The lowest available airfares that meet your travel requirements. We can negotiate any corporate rates with the travel suppliers in the industry.
We provide a 24-hour service with our personalized travel adviser.
We supply cost analysis of travel expenses so that you will know where with which providers and to what extent costs are being incurred in your company.

We are true to ourselves, and commit to always perform at our best.

OPERATIONAL EXCELLENCE

We provide the best value to our customers by continuously refining our processes and cost structure.